Booking Policy
Clear terms for a smooth desert adventure experience
Booking Process
- •Book online through our website or contact us directly via WhatsApp/phone
- •Receive confirmation within 2 hours during business hours
- •Full payment required to secure your booking
- •You'll receive detailed meeting instructions after booking
Cancellation Policy
- •Free cancellation up to 24 hours before your adventure
- •50% refund for cancellations within 12-24 hours
- •No refund for cancellations within 12 hours or no-shows
- •Weather-related cancellations receive full refund or rescheduling
Payment Methods
- •Credit/Debit cards via secure online payment
- •Cash (EUR, USD, MAD) upon arrival
- •Bank transfer for advance bookings
- •All prices in EUR, local currency accepted at current exchange rate
Group Bookings
- •Special rates for groups of 4+ people
- •Custom itineraries available for large groups
- •Advance booking recommended for groups larger than 8
- •Dedicated guide provided for groups of 6+
- •Everything is 100% customizable — dinner, private tour, timing, pickup
Safety & Requirements
- •Minimum age: 12 years (quad), 6 years (camel)
- •Valid ID required for all participants
- •Safety briefing mandatory before all activities
- •Follow guide instructions at all times
Customer Service
- •24/7 support via WhatsApp for urgent matters
- •Email responses within 4 hours during business hours
- •Multilingual support in English, French, and Arabic
- •Satisfaction guarantee - we'll make it right
Need Clarification?
We're happy to explain any part of our policy or discuss special circumstances.
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